Fuents.com online services are electronic non-physical or irreversible goods. With this aspect, orders can not be physically returned or exchanged after being downloaded by the Customer.
Your project is important to us and we believe in keeping our Customers satisfied. If you are unsatisfied with our service or results, we are willing to make changes and adjustments free of charge to fulfill the project in good faith.
Reasons for FULL refund
- You ordered and paid for a service but did not use the service within 30 days of the payment date. This includes not providing us with the session files or required project materials and your project has not begun. After 30 days, we may opt to automatically refund your payment.
- You ordered and paid for a service, however, your project can not be fulfilled because of file delivery issues to us, technical issues, or situations out of our control that hinders completing the project in a timely and professional manner.
Reasons for a partial refund
- You ordered and paid for a package, received your first file(s) but do not wish to proceed with the project for any reason. You will receive a 50% refund or credit of the total package price. The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to continue.
Reasons a refund Will NOT be honored
- You ordered and paid for a package, received your first file(s), revisions, and confirmed you are satisfied with the project or asked to proceed to approval.
- You ordered and paid for a package, and your project has been completed, uploaded, and sent successfully.
- You ordered and paid for a package, received your first file(s), revisions, and did not respond after 30 days. The project will be considered completed and final.
Depending on the situation where a refund can not be issued, shop credits for services in the amount determined by TravSonic will be issued. These shop credits can only be redeemed for services at www.fuents.com. By processing an order, you automatically agree to all of these terms.
To view the latest terms and conditions visit https://www.fuents.com/terms-and-conditions/